About JOUJOU
Welcome to JOUJOU, where we educate and excite the curious mind. We believe that sexual exploration is important, and intimate self-care is a non-negotiable essence.
Self-care is integral to our overall health and wellbeing. Our mission at JOUJOU is to empower those wanting to invest in intimate self-care with the highest quality, credible products.
We are a Melbourne-based company with over 10 years of industry experience. We are committed to supporting and educating people throughout their sexual wellness journey from a holistic perspective. We cater to individuals seeking to explore their own sexuality and couples wishing to delve into new levels of intimacy.
At JOUJOU we’ve done the research (best project ev-er!) and selected the ultimate toys and premium products that are bound to excite the senses. All of our products are quality assured, specially curated from the most reputable brands. We like to think of our refined range as deliciously mature and fresh; for women affirming their right to self-care to men intrigued by the latest tech and gadgets.
We pride ourselves on excellent customer service: if you can’t find the product you’re looking for, get in touch with our team and we can contact our reputable manufacturers and try and source it for you! We want to inspire and guide you along your journey to achieving sexual wellness, which is why we offer a loyalty program with member’s only benefits. Let us help you improve your orgasm, self-esteem, relationships and overall well being.
Our customers recognise the importance of whole body fulfillment and want to let the world know that they deserve to experience a pleasurable life! Whether you’re a self-care novice or you’re well into your journey and want to elevate your experiences with the highest quality products, JOUJOU has got something for you!
FAQ’s
1. How do I choose a sex toy?
Choosing a sex toy is a unique process; what is exciting to one person might be intimidating to another. Start by learning about the different categories of sex toys
and note what peaks your interest. Search through JOUJOU’s range and find something that really excites you, have it sent directly to your doorstep (in discreet packaging, of course) and get ready to enjoy solo or intimately with a partner.
Check out our blog for advice on how to choose toys and products.
2. Is JOUJOU packaging discreet?
100%! We package all of your deliveries in plain, discreet packaging via Australia Post. No identifying logos whatsoever!
3. Which payment options are available?
We have payment options to suit all online shoppers!
We offer Google Pay and Apple Pay and secure payments through Paypal.
We provide pay later options with Afterpay, ZipPay and Klarna. We also offer YouPay - so you can shop online and send your cart to another person to pay, ensuring you get exactly what you want! Of course we also accept standard debit and credit card payments.
4. What are your delivery costs and options?
We offer a number of delivery options which vary in cost depending on how quickly you want your order to arrive. Free standard delivery is available on orders over $59, and free express shipping on orders over $120 for orders placed within Australia.
Please see our Delivery page for more detail.
5. Do you accept returns?
We offer a 1-year product warranty on all adult products, and 60 days from the date of purchase to return products for "change of mind" purposes. . Products must be unopened, unused and have original packaging, hygiene seal intact & all contents of original parcel included.
Please choose carefully as due to health & hygiene reasons, we are unable to offer a return or exchange on used/open sex toys.
Please refer to our Returns Policy for more information.
